AI Agent Development Company in Dubai
وكلاء ومساعدو الذكاء الاصطناعي
AI agents and chatbots that answer, qualify and act — on WhatsApp, web chat, email and inside your CRM.
وكلاء يردّون ويؤهّلون العملاء المحتملين ويتصرّفون — على واتساب والدردشة والبريد وداخل نظام إدارة العملاء.
The problem
Enquiries arrive at 11pm on WhatsApp, in Arabic and English, and get answered nine hours later by a salesperson who retypes the same five answers. Meanwhile the buyer has already messaged two competitors.
What is an AI agent, and what does one cost to build in Dubai?
An AI agent is a system that reads a customer's message, finds the answer in your own documents, decides what to do next, and acts — replying on WhatsApp, qualifying the lead, or writing it into your CRM. Brolly.ae builds bilingual English and Arabic agents for UAE businesses, with human handover and a full audit log, typically live in four to six weeks.
Last reviewed · Brolly.ae editorial team
AI Agents & Assistants at a glance
| Channels | WhatsApp Business API, web chat, email, and inside your CRM |
|---|---|
| Languages | Arabic and English, in the same agent |
| Answers come from | Your own documents — price lists, policies, spec sheetsRetrieval over your content, not the model's general knowledge. |
| Human handover | Automatic when confidence drops or the buyer asks for a person |
| Audit trail | Every conversation logged, with the transcript attached to the CRM record |
| Time to pilot | 4–6 weeks |
| Pricing | Fixed-price per phase after a paid discovery sprintAED, excluding 5% VAT. |
What we actually build
- Bilingual (EN/AR) AI chatbots and agents on WhatsApp Business, web chat and email
- Retrieval over your real documents — price lists, policies, spec sheets — so answers are yours, not the model's guess
- Qualification logic that scores and routes the lead into your CRM with the transcript attached
- Human handover the moment confidence drops or the buyer asks for a person
- Guardrails, refusal rules and a full audit log of every conversation
- First response measured in seconds, around the clock
- Sales time spent on qualified conversations only
- Every enquiry logged — nothing lost in a personal inbox
We baseline these before the build starts. Without a before, the after is just a claim.
AI Agents & Assistants: the questions buyers ask first
Short answers, written to stand on their own — including the ones with an uncomfortable answer.
A working pilot is live in four to six weeks after discovery — one channel, one workflow, real conversations. Scaling it across channels and departments takes longer and is quoted as its own phase. Anyone promising a production agent in a week is describing a demo.
Yes. UAE buyers switch mid-thread, often mixing transliterated Arabic with English, and an agent that handles only one language loses the conversation at the switch. We build bilingual from the start and evaluate both languages separately, because retrieval quality is usually worse in Arabic and you only find that out if you test for it.
Three things: it answers from your documents rather than the model's general knowledge, it has explicit refusal rules for questions outside that set, and it hands over to a person when confidence drops. Every conversation is logged, so when something does go wrong you can see exactly what was said instead of guessing.
We default to UAE or EU hosting regions and sign a DPA. The UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) governs how personal data is processed and transferred, so if your sector needs residency inside the UAE, say so during discovery and we architect for it. Retrofitting that later costs several times more.
It acts. Qualification logic scores the lead, routes it to the right owner, and writes the record with the transcript attached. A read-only chatbot moves the work rather than removing it — the point is that the salesperson opens a qualified record, not an unread inbox.
That is the intended end state. Every build ends with runbooks, admin training and academy sessions for the people who will own it. An automation nobody in-house understands becomes a liability the day the vendor leaves, which is why enablement is in the engagement rather than sold separately.
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